Feedback & Complaints


We value your feedback

We would love to hear from you. Please call our office to speak with our professional team, or submit your feedback via email and we will be sure to respond promptly.

Phone: 13 SAVE (137 283) or 1300 727 972
Email: info@e-money.com.au
If you’re overseas, call +61 7 5553 0801


Write to us

eMoney
PO Box 2087
Broadbeach QLD 4218

 

Making a formal complaint

We are committed to providing the very best service to our customers and appreciate any opportunity to ensure our customer experience is unmatched. We see any problem as an opportunity to match it with the best solution possible.

If you have a complaint, please let us know so we can fix the problem. We will investigate, answer your questions and do all we can to regain your confidence.
We will take all steps to completely resolve any issues you raise.
If you have contacted us by phone or in person and feel your issue still hasn’t been resolved, the next step is to contact our Chief Resolutions Officer.

 

Chief Resolutions Officer
eMoney
PO Box 2087
Broadbeach QLD 4218
Phone: 1300 366 639
Email: resolutions@e-money.com.au

If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact our Privacy Officer.

 

The Privacy Officer
eMoney
PO Box 2087
Broadbeach QLD 4218
Phone: 1300 366 639
Email: privacy@e-money.com.au

 

External Dispute Resolution

If you believe your complaint has not been dealt with in a satisfactory manner, please contact the external dispute resolution service. These services are free, independent and impartial dispute resolution services, which is an alternative to legal proceedings for resolving complaints.

To lodge a complaint, contact:

The Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (Free Call)
Mail: Australian Financial Complains Authority, GPO Box 3, Melbourne VIC 3001

You may also contact the Office of the Australian Information Commissioner at:

GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

 

 

eMoney: a division of Australian First Mortgage, is a member of the ASIC approved Australian Financial Complaints Authority.

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